THE WODAGYU GUARANTEE

If you have any concerns, please contact us within 30 days of receiving your order.

Weight: Our products are priced to meet the closest average weight. *Products can vary in size +/- 0.3lbs.
Condition: Your order will arrive in ideal condition, either frozen or partially frozen.
Timeliness: We ship out orders every Monday but we are at the mercy of transit delays beyond our control. Your order may arrive +/- 1 day from the ship out date. We package your order with ample insulation and cooling elements for safe transport if an additional day is required. We recommend selecting a delivery date at least a week in advance of special occasions.

Please remember, we are a small family-owned ranch and are working as hard as we can to provide all of our customers with the best meat and customer service. We have a small crew and are doing everything we can to make sure you are completely satisfied with your order. Have an issue? Please follow these steps so our team can be as helpful as possible:

1. Send us an email: contact@wodagyu.com, chat us, or call 833-963-2498

2. Please provide pictures of box, shipping label on outside of box, packing slip, front and back of product if applicable. Depending on the situation, photos are required in order to fulfill our guarantee.

**Shipping costs are non-refundable

OUR COOLER     

To maintain the highest quality, our products are individually sealed in air-tight packaging, perfectly aged and flash frozen prior to shipment. To help ensure your order arrives in excellent condition, each order is now shipped using a reusable, thermal bag in a recyclable shipper box lined with biodegradable insulated foam. Large items like briskets and hams will not fit in the thermal bags, but one is added to the shipment.

SHIPPING

Please see shipping prices map: https://www.wodagyu.com/pages/shipping
Please note that shipping costs are non-refundable

Order Early

Ordering for a special occasion?
We recommend selecting a delivery date AT LEAST 1 week in advance to allow for any delays and to let your product thaw safely. Many of our larger cuts (hams, prime rib, briskets) can take 3 to 4 days to completely thaw. Please plan accordingly and schedule shipments with enough time to safely thaw in the refrigerator.

Addresses
 A street address is required. We cannot ship to P.O. boxes. Please double-check addresses. Wodagyu Ranch is not responsible for incorrect or incomplete shipping addresses. We recommend sending your order to a residential address.

Commercial addresses could have delays in delivery with no weekend deliveries.

If you live in a gated community, please provide your gate code on the address line provided to ensure an on-time delivery. Gifts Be sure to double-check the addresses for your gift recipients. The billing customer is responsible to confirm gift recipients are available to accept deliveries.

Weather Delays
Inclement weather and other unforeseen circumstances may delay your shipment. We are not responsible for shipment delays caused by adverse or unpredictable weather conditions.