Our dry ice manufacturer delivers ice to us every Monday.
Since we pack each order with dry ice, we only ship orders out once a week using 2 day fed-ex shipping.
Due to the nature of this product, items may arrive partially thawed.
Please note** We will not issue refunds for partially thawed items .
To receive refunds for faulty packaging or spoiled items, refund requests must be accompanied with a picture or packaging and/or items. Please send to: firstname.lastname@example.org